Department of Employment and labour

Bakery General Assistant

Full job description

La Lucia, KwaZulu-Natal

Permanent –

8 hrs p/day

Work schedule: As Needed

TBC p/hour

Start date: ASAP

Job description

This is a summary of what the job involves to help you decide if you are a good fit.

We are looking for a General Assistant to join our team!

As a General Assistant, you will play a key role in ensuring our customers have a pleasant shopping experience. You will assist customers in locating items, answering questions, processing payments, and maintaining a clean and organized store environment. Your friendly and helpful attitude is essential in providing excellent customer service and promoting a positive image for our store.

What you’ll do

This is a list of tasks that you will be responsible for doing on your days at work.

  • Share accurate information about products, help customers choose, and show how to use them
  • Solve customer problems and make sure customers are happy with the service
  • Greet customers, offer help, and answer questions with a positive and friendly attitude
  • Tell customers about sales and special offers to make shopping better
  • Ensure customer satisfaction through excellent service
  • Handle cash and card payments, issue receipts, and process refunds and exchanges correctly
  • Receive deliveries, organize products, and keep track of stock
  • Put products on shelves neatly and make sure they are always available
  • Quickly restock items that are sold out
  • Properly dispose of store and storeroom waste and put it in the skip bin
  • Assist with stock takes
  • Follow safety, security, and environmental rules, policies, and procedures, including what to do in emergencies
  • Cleaning of designated areas such as storeroom, kitchen, etc.

Preferences

Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.

Application Process

This is a list of things you will need to do when completing your application for this job.

Assessments required for application

  • Potential Work Performance Assessment Battery

Questions required for application

  • In which area do you currently live? (Please be specific in providing the suburb, district, or city)
  • Have you previously worked in a customer-facing role?
  • Do you have experience with stock takes?
  • How do you handle a situation where a customer is not satisfied with a product?
  • What steps do you take to keep shelves and fridges full and tidy?
  • What do you do if you notice a price label is incorrect?
  • Have you used a cash register or computer-based point of sale (POS) system before?

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