Vodacom Call Centre Agent – Customer Acquisition (2025) Apply Now
Vodacom Call Centre Agent – Customer Acquisition (2025) Apply Now
📍 Location: Midrand, Vodacom Campus, South Africa
📅 Closing Date: 24 March 2025
Join Vodacom SA as a Call Centre Agent & Grow Your Career!
Are you passionate about customer service and credit vetting? Vodacom South Africa is hiring a Call Centre Agent (Customer Acquisition) to join their dynamic team. This role offers an exciting opportunity to work with a leading telecom brand while enhancing your skills in credit assessment, customer service, and system operations.
🚀 Don’t miss this chance—apply before the deadline!
Role Purpose
As a Customer Acquisition Agent, you will:
✔ Process credit vetting, activations, and ownership transfers
✔ Ensure accurate customer verification before activation
✔ Handle escalated queries from Trade Partners & customers
✔ Maintain service level standards with professionalism
Key Responsibilities
🔹 Credit Vetting: Assess and process manual credit applications while minimizing bad debt risk.
🔹 Customer Activation: Accurately activate GSM/non-GSM services on Vodacom’s billing system.
🔹 Ownership Transfers: Process transfer requests efficiently.
🔹 Query Resolution: Provide telephonic support on credit vetting, activations, and system issues.
🔹 Compliance: Follow Vodacom’s policies and procedures for all transactions.
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Requirements Call Centre Agent
✅ Matric (Grade 12) – Essential
✅ 2+ years of relevant experience, including:
- 1 year in a call centre (Credit Vetting) – Essential
- Previous Credit Vetting experience – Essential
✅ Credit-related Diploma (Advantageous)
Job Knowledge & Skills Needed Call Centre Agent
📌 Credit vetting & decision-making
📌 Customer verification & validation
📌 Microsoft Office & data capturing
📌 Call centre experience (Vodacom billing system knowledge is a plus)
📌 Strong communication & problem-solving skills
📌 Ability to work under pressure
Why Join Vodacom? Call Centre Agent
💡 Competitive salary & enticing incentives
💡 Medical aid, retirement funds & risk benefits
💡 Staff discounts (mobile data, fibre, partner deals)
💡 Career growth in a leading telecom company
How to Apply Call Centre Agent
📅 Closing Date: 24 March 2025
🔗 Apply Now for Vodacom Call Centre Agent Position
⚠ Limited positions available—submit your application today!
About Vodacom South Africa
Vodacom is a leading telecommunications provider committed to innovation and excellent customer service. This role offers hands-on experience in a fast-paced, professional environment.
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VodacomJobs #CallCentreJobs #CreditVetting #SouthAfricaJobs #HiringNow
Disclaimer: This is an informational post. For official details, visit Vodacom’s career portal.
🚀 Don’t wait—apply now and start your journey with Vodacom! 🚀
