Collection Agents X5
Ignition Group
Closing : not given
Location : Kwazulu Natal
Job Ref #: CCDBN62
Industry: Call Centre
Job Type: Contract
Positions Available: 5
Account Recovery Specialist responsible for strategically contacting customers to resolve outstanding debts, negotiating payment plans, and settling financial disputes. Utilize expertise in credit and collections to maximize recoveries, ensure compliance with regulatory requirements, and maintain accurate records.
Job Description
Role and responsibilities :
The purpose of a Collections Agent is to reduce the number and value of arrear accounts whilst maintaining client service standards and retain existing clients, as well as:
Client Engagement :
- Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients.
- Continuously striving to improve the targets set within the department.
- Displaying an understanding of conflict by effectively using conflict-handling techniques.
• Adherence to scripts (opening, content and close).
• Resolving client queries within the prescribed turnaround times. - Ensuring timeous referrals of escalation of arrangements outside of mandate to management.
Data Capturing :
- Proactively assessing work processes in order to recommend efficiencies.
• Accurately capturing updated contact information from the client.
• Ensuring productivity requirement targets are always met in line with processes and policy and procedures.
Contract :
3 month temp contract
Working hours :
Mon – Fri : Scheduled shifts from 08:30am – 18:00pm
Saturday : 09:00am – 13:00pm
Job Requirements
Requirements :
- Matric/ Grade 12
- Minimum of 6 months contact centre customer service / collections experience.
- Microsoft Excel skills. (advantageous)